The primary thrust of the Investors Aftercare Program is to understand the investor’s priorities, whether it be to find a solution to address current business concerns, or to expand into more profitable business ventures.

The Investment Assistance and Services Department (IASD) implements the aftercare program which delivers the most current investment policies and programs to the investors. Instead of waiting for the investors to seek assistance, our aftercare team reaches out to discuss value propositions and resolve business-related concerns.

Providing the investors with a complete aftercare service is the Investment Assistance and Services Department’s (IASD) major concern. Regular company visits are conducted to discuss operational concerns. Casual and forthright discussions of recurring issues, give way to solutions, and thus create opportunities for business to grow.

The Investment Assistance and Services Department’s (IASD) ultimate goal is to find win-win solutions for all parties concerned where issues and concerns are resolved in a quick and efficient manner.

Objectives
  • Establish lasting partnership and foster effective and sustained interaction with the investors
  • Update the investors on the latest BOI policies and information related to their business
  • Facilitate the expeditious resolution of issues/concern raised by the investors
  • Assess on future assistance that a firm may need
Services
  • Regular visits to BOI-registered firms
  • Practical business advice
  • Issues and concerns facilitation
  • Updates on investment policies, rules and regulations
  • Investors participation through feedback/suggestion
Benefits
  • Provides immediate and quick resolutions to issues raised by the investors pertaining to their business concerns.
  • Establishes valuable business contacts, investors are linked up with proper authorities, and facilitate the investor’s current business concerns.
  • Offers investors the practical options to re-invest, expand or diversify their business
  • Improves the country’s investment climate
  • Investment Promotions Unit Network (IPU Net)

The IPU Net is a collaboration of 28 government agencies which signed a MOA to act immediately and resolve the difficulties encountered by the investors in operating their business. As the secretariat, the BOI dispatches and monitors the concern and tracks the progress of each case

Investment-related complaints involving violations of commitments/roles of the IPU Net member agencies are acted upon by the Office of the Ombudsman (OMB). On 19 April 2013, Ombudsman Conchita Carpio Morales issued the guidelines on handling requests for assistance (RAS) and other forms of public assistance through Memorandum Circular (MC) 01-2013. Said MC ensures prompt, courteous and adequate public service delivery and shall take effect on 01 June 2013.

Client Feedback

The Investment Assistance and Services Department (IASD) put prime importance to investors’ feedback and this is why a Client Feedback Mechanism Form was instituted to measure the effectiveness and relevance of the aftercare program. Suggestions/comments and feedback are solicited to continuously improve the aftercare services made available to the investors.

Investors’ Testimonials Pilipinas Kyoritsu Inc., -Manufacturer of fabricated metal product in Lipa Batangas “The name of your department, Investment Aftercare Services Department, lives up to its name and you are an epitome of excellent government service”. Crown Asia Compounders Corp.- Filipino manufacturer of plastic compounds “Pleasantly surprised that for the very first time, a government agency approaches us to offer their support to help us resolve our concerns. We look forward to close coordination with the Aftercare Team.” Central Luzon Basic Homes, Inc.-Filipino company developing a mass housing project in Guiguinto, Bulacan

“It gives us additional venue to raise our concerns and difficulties which we may be encountering in our BOI-registered business. It is a support system that we direly need. Knowing that we have an account officer to run to is a good assurance.”

South Luzon Thermal Energy Corporation -Filipino firm operating a 135 MW Coal-Fired Power Plant

“We believe that the role of BOI as overall secretariat of this program will help facilitate communication with government institutions and other inter-agency concerns. We look forward for the online access of information from the BOI. We believe that this is a more efficient channel of disseminating information. More power to BOI and the aftercare initiative.”

For more information about aftercare services, contact: Investment Assistance and Services Department (IASD) Board of Investments Industry & Investments Building 385 Sen. Gil J. Puyat Avenue, 1200 Makati City, Philippines Direct Line: (632) 895-3989 Trunkline: (632) 897-6682 Telefax No.: (632) 896-7342